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Professional           Version 7.0

Troubleshooting

To update your copy of DeltaCad with the latest patch click here

Try Safe-Mode
If none of the solutions shown below help you should try running Windows 95 in Safe-Mode and see if it works. While in Safe-Mode Windows only loads the bare minimum drivers necessary for Windows to boot. To enter Safe-Mode you need to re-boot Windows 95, and when the text "Starting Windows 95..." is displayed press the F8 key, then pick the choice for Safe-Mode.

"Setup Error - Please re-install this program using the original disks" Error message
This error message indicates that the DELTACAD.EXE file has been altered in some way. When DeltaCad is run it performs an integrity check on its own .EXE file to make sure it has not been altered. The only time this error has been seen is when the DELTACAD.EXE file has been infected by a virus. If you get this error message I would recommend re-installing DeltaCad with the original disks, and also run a good anti-virus software (make sure you have the latest data files for your anti-virus software).

Problem starting DeltaCad with Windows 95 (Release 2)
It has been reported that if you have Windows 95 (Release 2) and you remove Internet Explorer 4.0 that DeltaCad will not run. To fix the problem just re-install Internet Explorer 4.0. If you just remove the Internet Explorer icon from the desktop it will not hurt anything. I guess Microsoft was correct when they told the justice department that Windows 95 will not work without Internet Explorer.

Display, Printing or FAX problems
Most problems with the computer display, the printer, or the FAX modem are a result of an older device driver. If you encounter a one of these problems you should contact the manufacturer of the device and obtain a copy of the latest version of the device driver.

Printing not to scale
Most problems people have with the printer not printing to scale are because they have not set the print region correctly. To set a print region pick Set Print Region from the File menu, then enter the print area and print scale. The default print region causes the drawing to be scaled to fit the printer paper.

Pen Plotter Problems
There are two common problems with printing to pen plotters. Most pen plotter device drivers will not print True Type Fonts, so Windows will substitute the closest plotter font which is installed on the system. Some plotter device drivers will draw lines too thick. To solve the line thickness problem pick Drawing Data from the Options menu and enter in a line thickness which is thinner than the pen thickness which the device driver is using (try entering 0.001”), also pick the Actual Thickness button located beneath the Line Thickness section of the Drawing Data pop-up window.

DeltaCad will not print in color
DeltaCad will only print in color if the printer device driver for your printer supports color. There are some color printers on the market which do not have color device drivers at this time.

Disk full problems
If the hard disk on your computer is full, or very close to full, you will experience a wide variety of problems from DeltaCad, and most other programs. When printing DeltaCad copies the drawing data to a print spooler file, and then Microsoft® Windows™ sends the data to the printer. However if the disk is full, there will be no room for the print spooler file, so you will not get your print. Any operation which places data on the clipboard also requires some free disk space. Many other operations require temporary disk space to execute, so always make sure that the hard disk on your computer is not full.